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Competency Requirements
  • Photo must be of the registered applicant

  • Photo must display applicants head and face clearly

  • Photo must not be excessively cropped prior to upload as we need to see entire face / head in image when image has been cropped for system approval

  • Photo must be original image (Or as a minimum, appear to be an original image when cropped for system approval) - Meaning it cannot be a photo of another photo EG Photo of applicants drivers licence photo (where licence watermark might be shown in image) or photo of a photo which is in a frame / on a print-out (where the quality and clarity of the image is degraded)
  • Applicant cannot be wearing hat in image

  • Applicant cannot be wearing sunglasses on face

  • Glasses with clear lenses can be accepted in image if the eyes are clearly visible.

  • Image of applicant must not be hindered by the background (eg. lights or images creating reflections on the person etc). Photo in car or photo outside is accepted if you can clearly see applicant's features, they’re front on to the camera and the background is clear of other people, signage, sensitive documentation etc

  • Photos should not have filters or special effects applied
  • Photo must be in colour - Black and white not accepted
Examples of COMPLIANT images:

Examples of NON - COMPLIANT images:




Competency RequirementsUpload Requirements
  • Photo must be of the registered applicant

  • Photo must display applicants head and face clearly

  • Photo must not be excessively cropped prior to upload as we need to see entire face / head in image when image has been cropped for system approval

  • Photo must be original image (Or as a minimum, appear to be an original image when cropped for system approval) - Meaning it cannot be a photo of another photo EG Photo of applicants drivers licence photo (where licence watermark might be shown in image) or photo of a photo which is in a frame / on a print-out (where the quality and clarity of the image is degraded)
  • Applicant cannot be wearing hat in image

  • Applicant cannot be wearing sunglasses on face

  • Glasses with clear lenses can be accepted in image if the eyes are clearly visible.

  • Image of applicant must not be hindered by the background (eg. lights or images creating reflections on the person etc). Photo in car or photo outside is accepted if you can clearly see applicant's features, they’re front on to the camera and the background is clear of other people, signage, sensitive documentation etc

  • Photos should not have filters or special effects applied
  • Photo must be in colour - Black and white not accepted
Photo to be compared with image of applicant which is displayed on the Photo ID (If photo ID has been provided in data application)
Examples of COMPLIANT images:

Examples of NON - COMPLIANT images:




Page Version: 19

Note: This Document is not version controlled when printed.

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