Frequently Asked Questions
Question | Answer |
---|---|
Who registers me? | Currently Support Teams at Pegasus complete this. See support contacts below. Registration is triggered by SMS or by Email to your listed email/mobile number. NOTE: That a unique worker mobile or email address is required for registration. |
What Roles will I see? | Only current Completed Roles or Roles that have now Expired. |
Why do I have an expiring Competency? | These will display from 90 days, with email alerts sent to your listed email address at 30 and at 7 days. Use the app to see upcoming items before alerts are triggered. |
Subscriptions? | Both Current and Expired Subscriptions will be visible for the relevant Client. |
Why do mine all look like Pegasus Cards? | Card image reflects the Clients Physical Card Design. |
What if I forget my Password? | Click the I Forgot my Password in the app to generate a new code. |
What if I Lose my Phone? | Install the app and register your email on the new phone to gain access again. |
Does the App time out? | It will request you re-sign in with your created password after 30 days. |
I have new Cards with a Client and I can’t see them! | Log out and then back in with your Password to refresh. |
My Tap To access does nothing! | Not all clients support this feature. Only supported sites will accept this. |
Is my QR Code the same on the other profiles? | Yes you have one QR Code for all clients you work at. |
I am changing my email address? How do I update it? | Your company administrator will need to update this. (or you can in the Individual Worker Portal if you have access) Once done, then you will need to sign out of the app and go through the registration process again. |
I have downloaded the app, but it won't let me log in! | If you have not been invited via EMAIL or by SMS, you can not login as there has been no provisioning created by Pegasus. Call our support team to be invited. |
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