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Workforce by Avetta – Mobile App User Guide 

The Workforce by Avetta Mobile App is designed to help workers access Avetta Sites without needing to carry a physical card. 

Workers can: 

  • View their Avetta profile from wherever they are in the world, 
  • Access all of their Avetta eCards in one place, and never worry about losing or damaging their plastic cards, 
  • Inspect a card to see issue & expiry dates, 
  • Use Tap-to-Access Functionality and get On-site in seconds (for participating Workforces only). Tap-to-Access uses Bluetooth for near-field communication, and we DO NOT use location data. Avetta is committed to protecting you on-site, and your data always. 

In this article, you’ll find helpful information so that you can get the most out of the Workforce by Avetta mobile application. 
NOTE: Pegasus was acuired by Avetta and part of the Avetta One group of companies.

Want to get started? Here is our Quick Start Guide PDF for those that have already been invited to access the app!



Prefer to watch?

This video shows how to download and access the app from initial email registration.
Note that you must have been invited to the App in order to gain access.

Want to Invite someone to the Workforce by Avetta Mobile App?
This video covers how you can do this from the Supplier Portal Interface.

Want to do Online Training in the Workforce by Avetta Mobile App?
Learn how to check and then launch training courses inside the app.

Want to check site access live the Workforce by Avetta Mobile App?
Review you gate, kiosk or turnstile access before heading to site!

Prefer to Read Instructions? Follow those below.

Getting Started

Before a worker will to be able to log in to the Workforce mobile app, they must receive an email invitation from a Pegasus system administrator. This may be an administrator at your company, or it may be a Pegasus representative. Please phone Pegasus if you believe you should have received an invitation.

To get help logging into the Workforce mobile app, please contact Pegasus on:  

  • AU: 1300 441 433
  • NZ: 0800 700 136 
  • UK: 0808 196 4773
  • US: +1 844 929 3078

Once the worker receives their invitation, they simply download the Workforce Mobile App from the Google Play Store or the Apple AppStore. They can tap the "Getting Started" button, and enter the email address that the invitation email was sent to:

Once the email address is entered a six digit code will be sent to the worker's email address and the worker must enter the 6 digit code. Once the code has been entered, the worker will be required to set a password and once set, they will arrive on the home screen, seen below:

Viewing Your Profile 

The main screen of the Workforce by Pegasus mobile app is the Worker’s Profile. Here, workers will be able to: 

  • View their profile image,
  • View their unique Worker ID,
  • Initiate the Tap-on and Tap-off process at a Site Access Point (for participating Sites only), 
  • View their QR Code (a Site Supervisor may wish to scan the worker's QR Code),
  • Scroll through the different Cards that are registered to the worker.  

Viewing a Card  

Tapping a card will provide more information about that worker’s relationship with the specified Workforce: 

  • Subscription Start Date: The date from which the worker has an active subscription,
  • Subscription End Date: The date that the workers’ subscription will expire,
  • Subscription Status and Days until Expiry,
  • Additional Information.  

Tapping on and Off 

Workers can initiate a Tap-to-Access Site sign-in experience by selecting ‘Tap on or off’. This feature is only supported at participating Sites. Tap-to-Access uses Bluetooth for near-field communication, and we DO NOT use location data from the worker's device. 

Bluetooth must be enabled and permission to use Bluetooth must be granted to the Workforce by Pegasus app, for the device to support Tap-to-Access.  

  • To enable Bluetooth, please visit your device’s Settings and turn Bluetooth on, 
  • The Workforce by Pegasus app will prompt the worker for permission to use the device’s Bluetooth function, if it has not been granted previously. The worker will need to enable this Bluetooth permission in order to use the Tap-to-Access functionality. 
  • Bluetooth is only in use when the worker is opens the Tap-to-Access screen.

Upon opening the Tap-to-Access screen, the screen will indicate it is searching for a reader. The worker simply needs to hold their device close to the reader on the Site Access Point.

Once the reader has detected the worker's device, the screen will update to inform the worker that the scan was successful.

Please note that the app will only indicate that the scan was successful, it will not indicate whether the Access Point permitted the worker to enter the location. The Access Point will check the worker's profile against the access requirements, and the worker will only be permitted to enter the location if they satisfy the access requirements.

Tap To Access Video demonstrating how to login and use the feature below

                            

Clicking the picture will take you to the video.

QR Code 

Workers can present their QR code for inspection when required (e.g. when a Site supervisor asks to scan their card). The worker can also use their QR Code at a Site Access Point, where the Tap-to-Access functionality is not supported. If the kiosk has a QR Code scanner, the worker can hold the QR Code beneath the scanner. If the QR code is not being recognized by the scanning device, follow the troubleshooting steps below: 

  • Ensure the worker’s device’s screen is clean and undamaged, 
  • Raise the brightness levels.

Frequently Asked Questions (FAQs) 

Downloading the App
  • I don’t see the App in the App store. Why? 
    • If you don’t see the App in the Google Play or App (Apple) Store, this likely means the App was not yet enabled for your region. Your Supplier Admin can reach out to the Client to request regional enablement.
Signing In
  • Why do I need to sign in to use the App? 
    • Many mobile applications require users to sign in to access personalized features or to protect user data and privacy. By signing in, the App can verify your identity and ensure that your data is only accessible by you.
  • What information do I need to have handy to sign in? 
    • ???????The Workforce Mobile App is an Invite only application. When you receive an invite to download and sign in, you will need to keep the following handy:
      • If the invite was sent to your personal/work email, keep this info. handy. 
      • If the invite was sent to you via SMS on your personal or work mobile number, keep this info. handy. 
      • Avetta validates the invite method with the above option to match and confirm the invitation method before it allows you to go through the next step of registration. 
  • How do I ensure my sign-in information is secure?
    • Choose a strong and unique password not used in your other accounts. You can also enable two-factor authentication, which requires a secondary verification method.
  • I never received a confirmation code. Why not?
    • If you didn’t receive a confirmation code, that may mean:
      • You already have an account with Avetta, in which case a code is not needed
      • You’re entering in a different mobile number/email than the one in the invite
      • You’re using the opposite registration method. That is, if the invite was sent via email, you MUST register with the email (not SMS), and vice versa.
  • Why am I being asked to grant permissions when signing into the App? 
    • To enable the Bluetooth for Tap to Access feature, FaceID recognition, and to store your password, the App may require your permission. Read the permissions before granting access. If you choose not to grant access, functionality in the App may not work as desired. 
General Questions
  • Can I use the same account on multiple devices?
    • Yes, the Workforce by Avetta Mobile App allows you to use the same account across multiple devices if you use the same sign-in method (email or mobile number, and password). 
  • ???????How do I find the App version number? 
    • The App version number is found in the App menu or by clicking on the App's icon in the App store or Play Store. To get the App version from the menu, tap on the three horizontal lines also known as the hamburger menu and scroll towards the bottom on the menu screen.  Here you will find not only the App version but also the following that might be useful when troubleshooting any App issues 
    • App Version Number
    • Translation Version Number
    • Device Type iPhone15,3
  • ???????Can I use the App offline? 
    • No. Currently the App does not support Offline mode. This will be released in a future iteration.  
  • What is the QR code use for?
    • The QR code is a personalized code that allows you to badge into site locations you’re given access to. The QR code cannot be scanned or read by any other third-party scanner. 
  • ???????Is the QR code Safe and Secure?
    • The QR code is a very safe site access method and does not contain any personal information about the you. The QR code is only accessible when the user is logged in to the Workforce by Avetta Mobile App.
Forgot Password or Other Issues
  • What if I forget my password?
    • The App offers a “Forgot password” option that allows you to reset your password by providing your registered account's email address/Mobile Phone number. Upon entering these credentials, you will be sent a verification code to your email or phone number to reset your password. 
    • Supplier Admins can also force a password reset for you in the Supplier Portal.
  • What if I lose my phone? 
    • Re-install the App and register your email/mobile phone number on the new phone to gain access again. 
  • The App isn’t opening. What do I do?
    • First, check your internet connection. If you have a poor connection or no connection, the App may not be able to load. If the issue persists, try restarting your device or clearing the App cache.
  • The App is freezing or crashing. What do I do? 
    • Try closing the App and restarting it. If the issue persists, check for any updates needed for the App and for your device's operating system. If the problem persists, uninstall, and reinstall the app.
  • I am having trouble logging into the App. What do I do?
    • Check your internet connection and ensure you are using the correct login credentials. If you have forgotten your password, reset it using the “forgot password” option. If the issue persists, contact customer support for further assistance.
  • I am experiencing other issues with App. What do I do?
    • Check for any updates needed for the App and for your device's operating system. If the problem persists, contact customer support for further assistance. Provide as much detail as possible about the issue you are experiencing, including any error messages or steps you took before the issues occurred.
Training and Check My Access
  • Can I take Online Training on the Workforce By Avetta Mobile App?
    • Yes. With the latest update, the App allows you to complete required training and inductions directly in the App at your own pace and from anywhere. You can also track your training progress and competency status in real-time.
  • I cannot launch my required Training Course in the App? What do I do?
    • To take a course on your mobile device, the training must be present in Avetta’s learning management system (LMS). If you need help taking the course in the mobile App or it is not playing, contact your Client supervisor to confirm the source of the training or continue completing the course on the desktop.
  • Can I Download the training module on my mobile device?
    • No. The App does not allow downloading the module on your mobile device. This ensures we can track your progress in real-time and reflect that in your work status. 
  • Will I be able to view my Course completion certificate?
    • Yes. After you finish your module, you can access your course certification (if the Client has enabled that on their end) to view at any time you choose. It will be part of the role competency that you have recently completed. 
  • Can I download and Share my Certification?
    • No, but this will be available in a future iteration. You can, however, take a screenshot with your device and share it with your supervisor or store the information for future reference. 
  • What is Check My Access? 
    • This is a new functionality offered by Workforce By Avetta. It allows you to check whether you meet the site access requirements.
  • Do all my Clients offer this functionality?
    • No, the Check my Access functionality in the mobile App is enabled at the Client’s discretion. 
Supplier Admin Specific Questions
  • What roles will Workers see when they log into the App? 
    • Upon login into the App the worker will see all active Roles Applied to that Worker’s profile under applicable Clients. Inactive Roles will not be displayed.  Roles will be displayed as Work Ready (if all requirements are current and valid) or not Work Ready (if any requirement is expired, missing, or otherwise non-compliant). 
  • Will Workers see all their Client cards? 
    • Yes. Valid, Blocked, expiring soon, and expired subscriptions will be visible for the relevant Client 
  • Why do some of the Worker’s cards have Avetta branding? 
    • Card images reflect the Clients preferred physical card design. If the Client does not provide their branding logo image, the Avetta branding will show as a default. 
  • Does the App time out?  
    • The App will request Workers re-sign in with their created password after 28 days. The worker can then sign into the App by using the store password (via Face ID if enabled) or type in the relevant password to get access to the application. The application needs to be used at least once in 28 days to avoid a time out.
  • My Workers should have new cards with a Client, but they’re not seeing them. 
    • Workers should contact the Support Center in their region for assistance or log out and log back into the App. 
  • Are my Worker's QR Code the same on the other profiles that they have? 
    • Yes, Workers have one QR Code for all clients. 

  • Should Workers need help logging into the App or have other Support questions, who do they call?
    • Avetta Support at the following numbers:   
      • AU: 1300 441 433
      • NZ: 0800 700 136 
      • UK: +44 1628 450400
      • International: +61 2 4047 0491 
      • US and Canada: +1 844-929-3078

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