Process Improvement

A continual improvement process is an ongoing effort to improve products, services or processes. These efforts can seek incremental improvement over time or improvement all at once.

Provide evidence that the organisation has a process for ensuring continued improvement in WHS performance, example documentation includes (but not limited to):

WHS monitoring/review of WHS,
Positive incident reporting culture,
KPI’s; and
Trend analysis.

Have a process for reporting non-conformances to your clients

A documented procedure or process for communicating and issuing non-conformances these should be incorporated in the development of consultation procedures a process to report customer non-conformances. i.e. Completed non-conformance forms, hazard report forms, Incident report form.

Assessment Category	Assessment Detail
Fully Compliant	A documented Non-Conformance procedure / process accompanied with Non-Conformance form, hazard report form or incident report form.
Adequately Compliant	Client supplied Non-conformance form, hazard report form or incident report form.
Not Compliant	No evidence sighted of a documented procedure/process pertaining to Non-Conformance or any additional forms.

Promote a climate of continuous improvement

A documented procedure to address continual improvement developed in accordance with AS/NZS 4804:2001 4.5.3 Continual Improvement.

The continual improvement process should:

(a) Identify areas of opportunity for improvement of the OHSMS which lead to improved OHS performance;

(b) Determine the root cause or causes of non-conformance or deficiencies;

(c) Develop and implement plans of corrective and preventive action to address the root causes;

(d) Verify the effectiveness of the corrective and preventive actions;

(e) Document any changes in procedures resulting from process improvement; and

(f) Make comparisons with objectives and targets.

Assessment Category	Assessment Detail
Fully Compliant	A documented procedure / process for continual improvement within the organisation that meets all of the requirements stated above. An overall assessment of the organisations safety management system.
Adequately Compliant	A documented procedure / process for continual improvement within the organisation that meets most of the requirements stated above.
Partially Compliant	An overall assessment of the organisations safety management system.
Not Compliant	No evidence sighted of a documented procedure / process for continual improvement within the organisation.

Continuous Improvement Process

Process Improvement Plan

Safety Performance Trending