I have a problem

Call  Pegasus Help Line

1300 013 327

Is the issue urgent?

Email Pegasus whitehavencompliance.@pegasus.net.au

Is my problem resolved?

24 to 48 hours SLA

Contact Whitehaven Safety & Training Department*

Contact Whitehaven Coal Group Safety and Training Department at ContractorManagement@whitehavencoal.com.au

 

The following information must be provided to allow effective follow up

-          Pegasus Service Request Number

-          Nature of the problem being experienced

-          For email contact – all subsequent emails/correspondence

-          For phone contact – Name of the Pegasus agent spoken with, time and date of call

Whitehaven Safety Department review and escalate to Pegasus Account Manager as appropriate

End

Yes

No

No

Yes